CURBSIDE DELIVERY
All purchases processed through the website are curbside delivery only. Please make arrangements to prepare yourself and have help upon delivery of your merchandise as most deliveries consist of large and heavy items. All orders are shipped via ground carriers. Our carriers will contact you in advance to set up a delivery time frame with you.
Free Pickup applied for the “ready in stock” item at our warehouse in California. Shipping available upon request with additional fees.
Liftgate services often come with a small additional fee because they involve specialized equipment and extra labor. Please let us know if you require liftgate services to support.
Customers who sign for delivery and do not notate “Damage upon delivery” assume responsibility if merchandise is damaged.
If upon delivery the recipient finds that the product has factory defects or is totally different from the product ordered, the customer should immediately communicate with us for processing of replacement.
Shipping charges are non-refundable once items have left our warehouse. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered.
Unavailability or Refusing delivery
- Once a carrier notifies you about your order ready to ship, you should make yourself available to accept delivery. The trucking company will call you to schedule the exact date and time frame for delivery. If you are not available or unable to take a scheduled delivery, the tracking company allows up to 3 days to reschedule. After 3 days, a storage fee will be charged and redelivery fees may apply.
- If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the ACTUAL freight charges for both ways and a restocking fee.
- If by some reason you are not available or you refuse delivery of the merchandise you will be liable for daily storage fees assigned by the carrier.