FAQs

Is Your Network Secure?

This site has a valid certificate, issued by a trusted authority.

This means information (such as passwords or credit cards) will be securely sent to this site and cannot be intercepted.

To determine if a website is secured with an SSL certificate, simply check the website’s URL. If it begins with “https://” instead of “http://”, the site is SSL encrypted.

Money Back Guarantee

You Are Protected By Our 30 Day Money Back Guarantee

Your complete satisfaction is important to us, so it is guaranteed when you order any products from us.

If you are not happy with your purchase, then we promise to honour all refunds that are requested. You just send me an email and I will send you a refund. You have absolutely nothing to lose and all the risk is on me. We just want to hold our customers even if it could be lost in business.

Within 30 Days – No Questions Asked

 

 

What payment methods do you offer?
  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover…)
  • Bank Transfer

Your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices, additional carrier charges, and storage fees. Payments must be made in full at the time of purchasing for the “ready in stock” items. Orders will be processed once the proper funds have cleared. 

For these items that need to be built or customized, we offer the deposit option also, you can pay in full or just deposit, and pay the rest once the products have been built and ready to ship to your location.

Do you have a showroom to see finishes and furniture in person?

We sell online only.

Do you ship all over the US?

Free Pickup applied for the “ready in stock” item at our warehouse in California. Shipping available upon request with additional fees.

Do you offer Free Return

Yes, we offer FREE RETURN for the defective or damaged products.

 

 

Do you offer Wholesale price?

Yes, We offer wholesale prices for the large order. Please contact us to get more information about what we can do to support your business. 

Will I be charged sales tax?

Regulations and laws regarding taxation of merchandise, freight and handling are unique to state and province. Your shipping address determines the sales taxes estimated on your order which, if required, is applied at checkout. We do not charge a sales tax. Purchasers in some states may be responsible for reporting and paying applicable sales and/or use tax to their state.

How is tax estimated for my order?

Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.

How will my order be packaged?

All items will be packed carefully and shipped in standard corrugated boxes to make sure it is not damaged during the shipping.

How long will it take to receive my order?

While we make every attempt to process and ship out orders as expeditiously as we receive them, orders for in-stock smaller items can take up to 48 hours to ship out of the warehouse, pending on the time orders are placed. Friday, and some weekend and holiday orders can take slightly longer.

You can receive your order in 4-6 business days when the funds have cleared.

How do I know when my order has shipped?

We will email a tracking number as soon as your order has left our warehouse to allow for easy, updated tracking from our warehouse to your front door. 

Will the delivery team take away my old furniture?

At the moment, we only do curbside delivery.

What if my furniture is damaged during shipping?

No need to stress – we will send you replacement parts or replace the item if necessary. If you notice the packaging or item is damaged upon delivery, accept delivery and sign off with the carrier “damaged upon arrival”. If you notice the damage after delivery, please take a few photos and send them to our email within 48 hours of delivery. Our team will assess the damage and work with you to determine a solution.

I received the wrong products. What should I do?

Please contact our team right away by email.

How will my furniture ship?

Small parcels typically ship via FedEx or UPS. If you ordered multiple items or a large item, it will be shipped through a professional freight carrier.

How do I assemble my products?

Each product is assembled differently. You will receive a set of intuitive and easy to follow instructions that guide you through the assembly process for your specific furniture piece. It’s advisable that you have someone to assist during assembly.

I am not ready for my items. Should I still order now or wait?

You should still order now to ensure we can ship the item when you are ready. We are happy to hold onto your item until the timing is convenient for you. 

Where can I read customer reviews?

We always encourage our customers to review our products so others know how much they loved their purchase. Please refer to our reviews page to see what our customers have to say about our products, and it could help to improve our service to our customers.

Product Order

While we will use our best efforts to fulfill all orders, We cannot guarantee the availability of any particular product displayed on this Site. We reserve the right to discontinue the sale of any product listed on this site at any time without notice. Our goal is to provide accuracy in all prices, delivery rates, and other information. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict or cancel orders of any items for any reason and correct any errors, inaccuracies, or omissions (including after an order has been submitted and accepted).

Why was my return declined by the online return center?

If our online return center has declined a return for any reason, you’ll receive an email from us.

A return may be declined for one of the following reasons:

  • Your return was outside of the return window.
  • The item appears worn or used.
  • The item was opened.
  • The item was non-returnable or non-returnable if opened.
  • The online return center wasn’t able to locate the order number or other information needed to process the return.
  • The item did not come from us.
Privacy Policy

We are committed to protecting your privacy. To process a purchase on our site, we collect your email, shipping, billing and credit card information. 

During the cycle of the purchase, it might be necessary to contact you by e-mail or by phone to respond to customer service questions you have submitted, to address an issue affecting your order or your use of the website, or to send you a confirmation message upon completion of the account registration process.

Do we share information?

No. We will never sell, rent or disclose this information to any third party. We are committed to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise to American Consumers.”